This privacy statement was last updated on March 23, 2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy statement, we explain what we do with the data we obtain about you via https://www.travelkon.com.au. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact - Through phone, mail, email and/or webforms
1.1 Contact - Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- An email address
- IP Address
The basis on which we may process these data is:
Retention period
Upon termination of the service we retain this data for the following period: We retain contact and enquiry data for as long as reasonably necessary to respond to the enquiry, provide follow-up support, keep a record of communications, and manage any related customer service issues. When the information is no longer required for these purposes, we delete it or de-identify it where reasonably practicable..
1.2 Payments
1.2 Payments
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- Account name or alias
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: We retain payment and order-related personal data for as long as needed to process the order, provide customer support, prevent fraud, handle refunds, chargebacks and disputes, and meet our accounting, tax, and legal record-keeping obligations. When this information is no longer required for these purposes, we delete it or de-identify it where reasonably practicable.
1.3 Registering an account
1.3 Registering an account
For this purpose we use the following data:
- A first and last name
- Account name or alias
- An email address
- IP Address
- A home or other physical address, including street name and name of a city or town
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: We retain account data for as long as the customer account remains active and for a reasonable period afterwards where needed for support, fraud prevention, security, record-keeping, or legal compliance. When the information is no longer required for these purposes, we delete it or de-identify it where reasonably practicable.
1.4 Newsletters
1.4 Newsletters
For this purpose we use the following data:
- A first and last name
- An email address
- IP Address
The basis on which we may process these data is:
Retention period
Upon termination of the service we retain this data for the following period: We retain newsletter subscription data for as long as the person remains subscribed, or until they unsubscribe, withdraw consent, or the data is no longer needed for sending marketing communications. We may also retain limited suppression information to make sure we respect future unsubscribe requests..
1.5 To support services or products that a customer wants to buy or has purchased
1.5 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- Account name or alias
- An email address
- A home or other physical address, including street name and name of a city or town
- A telephone number
- IP Address
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: We retain support and service-related data for as long as reasonably necessary to provide customer service, troubleshoot issues, fulfil the purchased service, verify transactions, and maintain records of support provided. When the information is no longer required for these purposes, we delete it or de-identify it where reasonably practicable.
1.6 To be able to comply with legal obligations
1.6 To be able to comply with legal obligations
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We determine the retention period according to fixed objective criteria: We retain relevant personal data for as long as required to comply with applicable laws, regulations, tax requirements, accounting obligations, dispute handling, and lawful requests from authorities. Once the information is no longer required for these purposes, we delete it or de-identify it where reasonably practicable.
1.7 Compiling and analyzing statistics for website improvement.
1.7 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: We retain analytics and website usage data for as long as reasonably necessary to understand website performance, improve user experience, measure marketing effectiveness, detect technical issues, and maintain security. Where possible, we use aggregated or de-identified data, and we delete or de-identify personal data when it is no longer required.
1.8 To be able to offer personalized products and services
1.8 To be able to offer personalized products and services
For this purpose we use the following data:
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- An email address
- A first and last name
- A telephone number
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: We retain personalisation-related data for as long as reasonably necessary to tailor content, offers, recommendations, and user experience based on customer interactions and preferences. When the information is no longer required for these purposes, or consent is withdrawn where applicable, we delete it or de-identify it where reasonably practicable.
1.9 Deliveries
1.9 Deliveries
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- Account name or alias
- A telephone number
- IP Address
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: We retain delivery-related personal data for as long as reasonably necessary to process and fulfil orders, provide shipping updates, handle delivery issues, verify transactions, and maintain records for support, dispute resolution, and legal or accounting purposes. When the information is no longer required for these purposes, we delete it or de-identify it where reasonably practicable.
2. Sharing with other parties
We only share this data with processors and with other third parties for which consent must be obtained.
Processors
Name: Kinsta
Country: United States
Purpose: Website hosting
Name: Cloudflare
Country: United States
Purpose: CDN, security, performance
Name: Square
Country: United States
Purpose: payment processing
Name: PayPal
Country: United States
Purpose: name, contact details, order/payment information
Third parties
Name: Meta Platforms
Country: United States
Purpose: Advertising, retargeting, custom audiences
Data: email address, telephone number, internet activity, IP address, commercial information
Name: Google
Country: United States
Purpose: Advertising, remarketing, customer match, analytics/measurement
Data: email address if uploaded for audience matching, internet activity, IP address, geolocation data, commercial information
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
We have concluded a data Processing Agreement with Google.
The inclusion of full IP addresses is blocked by us.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
9. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.
10. Contact details
TravelKon Pty Ltd
8a Cale Street, Como Australia 6152
Australia
Website: https://www.travelkon.com.au
Email: support@ex.comtravelkon.com.au
11. Data Requests
For the most frequently submitted requests, we also offer you the possibility to use our data request form