We put our customers first in everything we do and strive to source the most reliable sim card. However, there is always the possibility of manufacturing issues and network problems that may not be able to be resolved. This is why we have a money-back guarantee available for all of our customers to protect against faulty SIMs and poor experiences.
Please find below terms for a refund:
- If you receive the wrong product or damaged product due to transit, notify us within 7 days to process a refund/replacement. Otherwise, we will only accept a claim if you have issues during your trip.
- If during the trip you are having issues, you must contact us via our live chat or email us at [email protected] to communicate your experience.
- We need you to work with us in trying to solve any issues before we can process any money back guarantee claims.
- The refund claim form below must be filled out to help us better understand the issue.
- We will then endeavor to respond as soon as possible (usually within 48 hours).
- Once the refund claim has been approved and processed, You will receive it in 3-5 business days to the method of payment of your order.
- We may need you to send us back the sim card to process the refund depending on the issue.
Please note that we will not provide a refund if the SIM card is not functional due to the handset you are using is locked or incompatible with the provider. You acknowledge that your SIM Card is used to access various telecommunications networks around the world and that those telecommunications networks are provided by third parties not associated with TravelKon.
We may provide a refund for change of mind purchases and claims will be reviewed on case by case basis, please contact us with your order number and the reason for return. We will only provide a refund if the SIM has not been taken out of the packaging and the SIM must have at least 3 months expiry left. Please note that all change of mind refunds will be subject to a 10% restocking fee unless otherwise stated.