What’s Included?
- 5GB / 10GB (Unlimited data at 128kbps)*
- No daily limit
- 4G LTE speed
- 30 days service from activation
- Instant delivery via email
- For use in all of New Zealand (Spark)
- Hotspot/Tethering enabled
- Check our eSIM setup guide
Thing’s to know
- Simply scan of the QR code to add the eSIM to your phone
- No calls or texts included (data-only eSIM)
- No ID registration needed
- The eSIM’s provider is CSL HK (Note: TikTok App will NOT work)
- Compatible with unlocked eSIM-compatible mobile phones only – See the table below
- Plan will only “start” when the eSIM connects to the supported network (i.e. you can add the eSIM into your phone in Australia without “starting” the plan)
- eSIM must connect to a supported network and be used within 180 days of purchase to avoid expiration
- Check data usage here by using the ICCID number and KeyID (details on the email)
Troubleshooting Guide
The eSIM will only activate when it connects to a supported network operator. For example, you can scan the eSIM in Australia without activating it. However, please ensure that you do not turn on data roaming until you reach your destination.
Our eSIM generally works with no issues, however if you encounter any issues with the eSIM, please check the following:
- You must be connected to Wi-Fi when scanning the eSIM
- Turn off any other SIM and any VPN (if applicable), your phone also must also not be on airplane mode
- Turn data roaming on (Android: select all network)
- Turn on mobile data and wait at least 5-10 minutes for activation – do NOT change any settings
- APN should be “mobile” (if it is not automatic)
- Network operator should be automatically selected but if it isn’t please select manually to Spark
- Restart your phone (off / on) or turn airplane mode on / off
- If you experience drop outs please turn on / off the eSIM line and you may also want to try selecting a different operator manually where applicable
- Please check your mobile network settings to make sure the eSIM was installed (occasionally it may looked like the eSIM did not install successfully however it may already be installed on your phone)
- Please do not delete the eSIM, if you accidentally deleted the SIM it may take up to 24 hours for us to reset the eSIM.
eSIM QR code along with the instruction will be sent via email instantly (please check your junk/spam email). Please note if you purchase a physical SIM in the same order, the eSIM will need to be sent manually (i.e. NOT instant), we recommend buying the eSIM separately.
List of eSIM Supported Handsets
*The list below only applies to Australian mobile phone, please always check your mobile phone settings to see if you have “add eSIM” function to confirm compatibility. For example, some iPhone purchased from China, HK or Macau and Samsung Galaxy purchased from US and Hong Kong versions do NOT have eSIM functionality. Pixel 3a from South East Asia is not compatible with eSIM.
| Apple | Samsung | Google Pixel | Others |
|---|---|---|---|
| iPhone 14, 14 Plus, 14 Pro, 14 Pro Max | Samsung Galaxy S23, S23+ and S23 Ultra | Google Pixel 7 / 7a / 7 Pro | Motorola Razr 2019 |
| iPhone 13, 13 Pro, 13 Pro Max, 13 Mini | Samsung Galaxy S22, S22+ and S22 Ultra | Google Pixel 6 / 6a / 6 Pro | Motorola Razr 2022 / 5G |
| iPhone 12, 12 Pro, 12 Pro Max, 12 Mini | Samsung Galaxy S21, S21+ and S21 Ultra | Google Pixel 5 / 5a | Motorola Razr 40 / 40 Ultra |
| iPhone 11, 11 Pro, 11 Pro Max | Samsung Galaxy S20, S20+ and S20 Ultra | Google Pixel 4 / 4a / 4XL | Gemini PDA |
| iPhone SE, SE2 and SE3 | Samsung Z Fold, Fold2, Fold3, Fold 4 | Google Pixel 3a / 3XL | Rakuten Mini |
| iPhone XS, XS Max | Samsung Galaxy Z Flip, Flip3, Flip4 | OPPO | Rakuten Big-S |
| iPhone XR | Samsung Galaxy Note 20, Note 20 Ultra | Oppo Find X3 Pro | Rakuten Big |
| iPad Pro 12.9‑inch (3rd generation) – onwards | Samsung Galaxy A54 | Oppo Reno 5A | Rakuten Hand |
| iPad Pro 11‑inch (1st generation) – onwards | Huawei | Oppo Find N2 Flip | Rakuten Hand 5G |
| iPad Air (3rd generation) – onwards | Huawei P40 | Oppo Find X5 | Sony Xperia 10 III Lite |
| iPad (7th generation) – onwards | Huawei P40 Pro | Oppo Find X5 Pro | Sony Xperia 10 IV |
| iPad mini (5th generation) – onwards | Huawei Mate 40 Pro | Xiaomi | Sony Xperia 1 IV / 5 IV |
| Xiaomi 12T Pro | Surface Pro X | ||
| Xiaomi 13 / 13 Lite / 13 Pro | Honor Magic 4 Pro | ||
| Fairphone 4 | |||
| Sharp Aquos Sense6s | |||
| Sharp Aquos Wish | |||
Extremely poor reception and speeds. We were in the South Island of NZ where it’s expected to have poor connectivity but we were struggling to get reception / access anything online even in Queenstown. There’s heaps of similar (poor) quality esims that cost a fraction of the price.
That said, it was easy and quick to get set up and I could still send texts and load google maps when giving it >5 mins to load so it was better than nothing
Esim was delivered straight away. Was a bit of a hassle getting it set up but the information on the website was clear and helped me the whole way. Will be using again.
It worked but there was no LTE. Also got blocked from tiktok as it turns out to be a hk Sim
It was wastage of money, time and effort; link didn’t work anywhere in New Zealand
Hello
Sorry to hear your experience, however please note that we sold thousands of these SIMs without any issues. If the data stopped working the settings must not be correct.
We ask customer to please review the guide or contact us to troubleshoot. Have you contacted us regarding this issue?