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General

Why buy a Prepaid Travel SIM and eSIM?

An eSIM is a digital SIM card embedded in your device, making it easy to switch carriers or data plans without needing a physical SIM card.

To use an eSIM, ensure you check your device’s compatibility, find the right plan and simply scan the QR code that we sent to your email, and you’re ready to go!

It’s perfect for travellers, offering seamless and hassle-free connectivity wherever you go.

Say goodbye to the inconvenience of swapping SIM cards and enjoy the freedom of instant activation with an eSIM!

What is an eSIM and how do you use it?

An eSIM is a digital SIM card embedded in your device, making it easy to switch carriers or data plans without needing a physical SIM card.

To use an eSIM, ensure you check your device’s compatibility, find the right plan and simply scan the QR code that we sent to your email, and you’re ready to go!

It’s perfect for travellers, offering seamless and hassle-free connectivity wherever you go.

Say goodbye to the inconvenience of swapping SIM cards and enjoy the freedom of instant activation with an eSIM!

I do not have an eSIM compatible device, what are my options?

No worries if your device doesn’t support eSIM! You can still enjoy seamless travel connectivity with a physical travel SIM card.

Simply insert it into your phone, and you’re all set to explore new destinations.

Travel SIM cards offer the same great benefits, including local rates and flexible data plans, ensuring you stay connected wherever you go.

I am travelling to multiple countries, do I need to purchase one for each country?

That depends on your destinations!

Our travel eSIMs and SIM cards can cover multiple countries with the one SIM. Whether you’re exploring different regions or specific countries, check the coverage details for each SIM to find the perfect fit for your travel plans.

For instance, our Europe SIM typically covers all European Union countries, while our Asia SIM includes popular destinations like Japan, Korea, Indonesia (Bali), and Thailand. Whilst we also have a country specific SIM such as ‘Japan eSIM’ for Japan.

Enjoy seamless connectivity and local rates wherever your adventures take you!”

How early can I buy my eSIM or SIM Card?

You can purchase your eSIM or SIM card ahead of your travels. Our eSIMs typically have a 90-day validity period, however be sure to check the product page for more details.

You can keep your eSIM QR code safely in your email until you’re ready to use it, making it convenient to prepare for your trip in advance.

For physical SIM cards, check the expiry date listed on the product page.

Who should use Travel eSIMs?

Travel eSIMs are perfect for globetrotters looking for hassle-free connectivity across multiple countries.

Whether you’re a frequent or business traveler, digital nomad, or vacationer, eSIMs offer convenient activation and flexibility without the need for physical SIM cards.

Enjoy seamless connectivity and local rates wherever your adventures take you, making it easier than ever to stay connected while exploring the world.

How much data should I buy?

Choosing the right amount of data depends on your usage habits and travel plans. For casual browsing and social media updates, a smaller data plan may suffice. However, if you stream videos or use data-intensive apps, consider a larger plan to avoid running out. Our flexible data options cater to all needs, ensuring you stay connected without worries wherever you go.

Light Users: For those who primarily use messaging apps, occasional web browsing, and email checking, a data plan between 1GB to 10GB per month should suffice.

Average Users: If you frequently use social media, stream music, and occasionally watch videos, consider a data plan 10GB or more.

Heavy Users: For users who stream HD videos, play online games, and use data-intensive applications regularly, opt for a data plan of 20GB or more per month or our unlimited plan to ensure you have enough data without worrying about exceeding limits.

These recommendations can vary based on individual usage patterns, so it’s essential to assess your specific needs when choosing a data plan for your travel eSIM or SIM card.

I am not tech-savvy, is there someone that can help?

Absolutely! Our eSIMs come with clear instructions delivered via email, making activation straightforward even if you’re not tech-savvy.

If you need assistance, our live chat support offers instant responses to guide you through any questions or issues.

Plus, we offer a money-back guarantee if the SIM doesn’t work as expected, ensuring peace of mind for your travel connectivity needs.

What available support do you provide, are you available 24/7?

We have an industry-leading, lightning-fast HUMAN 🙋‍♂️ 🙋‍♂️ live chat customer support via WhatsApp and Messenger (as well as email for those who prefer it).

Need assistance? We got you covered, with responses within minutes, especially for troubleshooting queries – a game-changer when you’re overseas and in need of urgent help!

We are available almost 24/7! between 6:30AM – 23:59PM GMT+8 – we are working towards a 24/7 round the clock support

What is TravelKon Rewards?

TravelKon Rewards program, designed to help you save even more on your travel connectivity. Here’s how you can start earning and using your rewards points:

💳 Earn Points: Earn 1 point for every A$1 spent storewide.
🎟️ Redeem Points: For every 100 points, you’ll receive $10 off your next order.
👯 Refer a Friend: Share the love! Earn 50 bonus points when your friend makes a purchase over $50 using your referral code.

To learn more about TravelKon Rewards, visit our Rewards Page (https://www.travelkon.com.au/rewards/).

Activation

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