What’s Included?
- 1GB / Day (Unlimited data at 128kbps)
- Data reset at 00:00 GMT+8 e.g. if you activate at 8PM GMT+8, Day 2 will start at 00:00 that night
- 4G/LTE speed
- 7 – 30 days of service from activation
- For use in Taiwan
- Hotspot/Tethering enabled
- How do eSIMs work? Check our eSIM setup guide
- Purchase your eSIM plan, QR code will be sent instantly via email
- Scan the QR code to add the eSIM to your eSIM compatible phone
- Turn on data roaming to use the eSIM
- eSIM must connect to supported network and be used within 90 days of purchase
Thing’s to know
- The eSIM’s provider is CTExcel HK
- Plan starts when eSIM connects to supported network
- No ID registration needed
- No calls or texts included (data-only eSIM)
- Coverage on Chunghwa Telecom
- Compatible with unlocked eSIM-enabled phones (with EID numbers)
- Check data usage online
Important Notes
- TikTok and ChatGPT will NOT work
- Adding the eSIM outside the coverage country may result in a “failed activation,” which is normal. The eSIM will activate once you reach your destination.
- Turn off the eSIM line and do not turn on data roaming until you reach your destination.
- Haven’t received your eSIM? Check your junk mail or reach out to us
- Check network coverage in your intended travel areas; Coverage issues are outside our control and we do not offer refunds
Troubleshooting Guide
eSIM not working? Don’t stress! Follow this guide to get you up and running.
- Disable VPN and any secondary SIM/eSIM lines (for dual SIM phones)
- Connect to Wi-Fi and disable airplane mode before scanning the eSIM
- Confirm mobile data is sourced from our eSIM (i.e. the correct eSIM profile is selected)
- Turn data roaming on (Android: select all network)
- Wait up to 10 minutes for activation to occur
- APN: ctexcel | Username: [blank] Password: [blank] (Android: select manually)
- Turn off automatic network selection and manually choose from the list below.
- Restart your phone and/or turn on and off airplane mode
- Still not working? Chat with us live, we’re here to help!
We are not affiliated with the network provider. Data allowance may change without notice; check our website for updates.
Network Operator(s) List
- Taiwan [Chunghwa Telecom]
List of eSIM Supported Handsets (not exhaustive)
Great product. Works well during out trip however would be even better if you can add the plan with asia sim and esim plan for multiple countries
I am well satisfied with my purchase
As described, no technical issues encountered luckily 🙂
Instructions were easy to follow and didn’t have any issues with coverage. It can get slow if you go past 1gb, but that only happened once when I heavily used my phone for watching YouTube. It was perfect for all other days where I was just using maps and checking social media.
Had to turn off Google Maps ‘always on’ and reduce my internet browsing after it burned through my 1GB in my first day – but once I worked it out, the eSIM was much easier to carry and recharge just my phone rather than a additional second device pocket wifi and spare battery for that. With wifi where I was staying, this worked out fine.