What’s Included?
- 1GB / Day (Unlimited data at 128kbps)*
- Data reset at 00:00 GMT+8 e.g. if you activate at 8PM GMT+8, Day 2 will start at 00:00 that night
- 4G/5G speed
- Up to 15 days of service from activation
- For use in Japan
- Hotspot/Tethering enabled
- How do eSIMs work? Check our eSIM setup guide
- Purchase your eSIM plan, QR code will be sent instantly via email
- Scan the QR code to add the eSIM to your eSIM compatible phone
- Turn on data roaming to use the eSIM
- eSIM must connect to supported network and be used within 90 days of purchase
Thing’s to know
- The eSIM’s provider is CMHK
- Plan starts when eSIM connects to supported network
- No ID registration needed
- No calls or texts included (data-only eSIM)
- Coverage on KDDI / Softbank
- Compatible with unlocked eSIM-enabled phones (with EID numbers)
- Check data usage online
Important Notes
- TikTok and ChatGPT will NOT work
- Adding the eSIM outside the coverage country may result in a “failed activation,” which is normal. The eSIM will activate once you reach your destination.
- Turn off the eSIM line and do not turn on data roaming until you reach your destination.
- Haven’t received your eSIM? Check your junk mail or reach out to us
- Check network coverage in your intended travel areas; Coverage issues are outside our control and we do not offer refunds
Troubleshooting Guide
eSIM not working? Don’t stress! Follow this guide to get you up and running.
- Disable VPN and any secondary SIM/eSIM lines (for dual SIM phones)
- Connect to Wi-Fi and disable airplane mode before scanning the eSIM
- Confirm mobile data is sourced from our eSIM (i.e. the correct eSIM profile is selected)
- Turn data roaming on (Android: select all network)
- Wait up to 10 minutes for activation to occur
- APN: cmhk | Username: [blank] Password: [blank] (Android: select manually)
- Turn off automatic network selection and manually choose from the list below.
- Restart your phone and/or turn on and off airplane mode
- Still not working? Chat with us live, we’re here to help!
We are not affiliated with the network provider. Data allowance may change without notice; check our website for updates.
Network Operator(s) List
- Japan [KDDI(4G) / Softbank(5G)]
*Updated product listing on 27 May 2024: changed provider from CHT to CMHK and eSIM QR code validity period reduced from 180 days to 90 days
List of eSIM Supported Handsets (not exhaustive)
Everything worked fine with no issues at all
First time using an eSIM, it was easy to set up on my iPhone. Was great, no issues with data during our time there. Would get again!