What’s Included?
- 30GB (Unlimited data at 128kbps)*
- No daily limit
- 4G LTE speed (Turk Telecom)
- 30 days of service from activation
- Instant delivery via email
- For use in all of the Turkey
- Hotspot/Tethering enabled
- Check our eSIM setup guide
Thing’s to know
- You will receive a redemption code and instruction on how to exchange it for the QR code
- The redemption code will be emailed instantly and does not expiry, once you redeemed the code for the QR code, you will have 30 days to activate and use the eSIM
- Simply scan of the QR code to add the eSIM to your phone (Please DO NOT delete the eSIM as we are not be able to recover the QR code)
- This eSIM’s provider is Pelephone (Israel Operator)
- Compatible with unlocked eSIM-compatible mobile phones only – See the table below
- Plan usually “start” when the eSIM connects to the supported network (i.e. you can add the eSIM into your phone in Australia without “starting” the plan)
- Note: you must not turn on data roaming and please turn off the eSIM line after installation, we will not be responsible if the plan started accidentally
- If you add the eSIM in Australia your phone may say “activation failed” or “could not activate” this is normal, the eSIM will activate when you reach Turkey.
- Please make your purchase carefully as no refunds will be provided once the eSIM is sent
- Please ensure you check the network operator coverage in your intended travel areas, we are not responsible for lack of coverage and do not provide refunds in such cases
- Please monitor your data usage using your mobile phone settings
Troubleshooting Guide
The eSIM will usually only activate when it connects to a supported network operator. For example, you can scan the eSIM in Australia without activating it. However, please ensure that you do not turn on data roaming and please turn off the eSIM line until you reach your destination.
Our eSIM generally works with no issues, however if you encounter any issues with the eSIM, please check the following:
- You must be connected to Wi-Fi when scanning the eSIM
- Turn off any other SIM and any VPN (if applicable), your phone also must also not be on airplane mode
- Turn data roaming on (Android: select all network)
- Ensure mobile data is sourced from our SIM and wait at least 10 minutes for activation – refrain from changing any mobile settings
- APN details should be:
APN: sphone.pelephone.net.il
User name: pcl@3g
Password: pcl - Network operator should be automatically selected but if it isn’t please select manually to Turk Telecom
- Restart your phone (off / on) or turn airplane mode on / off
- If you experience drop outs please turn on / off the eSIM line and you may also want to try selecting a different operator manually where applicable
- Please check your mobile network settings to make sure the eSIM was installed (occasionally it may looked like the eSIM did not install successfully however it may already be installed on your phone)
- Please do not delete the eSIM, if you accidentally deleted the SIM it may take up to 24 hours for us to reset the eSIM.
eSIM QR code redemption instruction will be sent via email instantly (please check your junk/spam email). Please note if you purchase a physical SIM in the same order, the eSIM will need to be sent manually (i.e. NOT instant), we recommend buying the eSIM separately.
We are not affiliated in any way with the network provider.
*The supplier may change the data allowance without notice, please check our website for the latest update.
List of eSIM Supported Handsets (not exhaustive)
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