What’s Included?
- 3 – 30GB (Unlimited data at 128kbps)
- No daily limit
- 4G/5G speed
- 30 days of service from activation
- For use in 10 countries in Asia
- China: Automatic VPN is set up to grant access to restricted sites and apps like Google, Facebook, WhatsApp, and more
- Hotspot/Tethering enabled
- How do eSIMs work? Check our eSIM setup guide
- Purchase your eSIM plan, QR code will be sent instantly via email
- Scan the QR code to add the eSIM to your eSIM compatible phone
- Turn on data roaming to use the eSIM
- eSIM must connect to supported network and be used within 90 days of purchase
Thing’s to know
- The eSIM’s provider is CTM Macau
- Plan starts when eSIM connects to supported network
- No ID registration needed
- No calls or texts included (data-only eSIM)
- Network Operator list included below
- Compatible with unlocked eSIM-enabled phones (with EID numbers)
- Check data usage online
- List of countries where data is included:
- China, Hong Kong, Indonesia, Macau, Malaysia, Singapore, South Korea, Taiwan, Thailand & Vietnam
Important Notes
- Adding the eSIM outside the coverage country may result in a “failed activation,” which is normal. The eSIM will activate once you reach your destination.
- Turn off the eSIM line and do not turn on data roaming until you reach your destination.
- Haven’t received your eSIM? Check your junk mail or reach out to us
- Check network coverage in your intended travel areas; Coverage issues are outside our control and we do not offer refunds.
Troubleshooting Guide
eSIM not working? Don’t stress! Follow this guide to get you up and running.
- Disable VPN and any secondary SIM/eSIM lines (for dual SIM phones)
- Connect to Wi-Fi and disable airplane mode before scanning the eSIM
- Confirm mobile data is sourced from our eSIM (i.e. the correct eSIM profile is selected)
- Turn data roaming on (Android: select all network)
- Wait up to 10 minutes for activation to occur
- APN: ctm-mobile | Username: [blank] Password: [blank] (Android: select manually)
- Turn off automatic network selection and manually choose from the list below.
- Restart your phone and/or turn on and off airplane mode
- Still not working? Chat with us live, we’re here to help!
We are not affiliated with the network provider. Data allowance may change without notice; check our website for updates.
Network Operator(s) List
| Asia Explorer 10 SIM / eSIM Countries (APN CTM-mobile） | |
| Coverage | Operator |
| China | CMCC(5G) |
| Hongkong | SmarTone(5G) |
| Indonesia | Telkomsel(5G) |
| Macau | CTM(5G) |
| Malaysia | Maxis(4G) |
| Singapore | Singtel(5G) |
| Singapore | M1(5G) |
| South Korea | SKT(5G) |
| Taiwan | CHT(5G) |
| Thailand | AIS(5G) |
| Vietnam | Mobifone(4G) |
*Updated product listing on 1 Jun 2024: Changed provider from CHT to CTM, removed coverage in Cambodia, Japan & the Philippines and added coverage in Taiwan. Network operators have also been updated
List of eSIM Supported Handsets (not exhaustive)
I had issues from the moment I arrived in Malaysia, it didn’t work properly. Company were very quick to fix but it did take nearly 3 other e-sims to get it to finally work. Worked fine in other countries.
Quick response to any questions
Actual data couldn’t be used as advertised
Hello there are usage on this SIM, if you are having issues with connecting you should contact us as we reply within minutes to resolve any queries.
Regards
Hello we regret that you are having issues with the eSIM. It seems like it is working in Japan and you are currently in Vietnam.
Please kindly choose Vinaphone on your network settings to see if it is better. We also ask all customers to please contact us so we can assist to get you connected again.
Regards
Flawless service. Worked across 3 different countries: Korea, Japan, Singapore.