What’s Included?
- 25GB (Nationwide)
- 25 minutes of voice calls to all operator
- No daily limit
- 4G/5G speed
- 30 days service from activation
- For use in Indonesia including Bali
- Hotspot/Tethering enabled
- How do Telkomsel eSIMs work? Check our eSIM setup guide
- Purchase your eSIM plan, submit the required Google form
- eSIM QR code will be sent via email 1-2 days before arrival, after form submission
- Scan the QR code to add the eSIM to your eSIM compatible phone
- Upon arrival in Indonesia dial *363*369# and choose no 4 “redeem paket”
- For immediate use, allow up to 24 hours for activation
Thing’s to know
- Local Telkomsel Indonesian eSIM provider (all text from the network will be in Indonesian)
- Comes with an Indonesian phone number (+62)
- Passport activation required – see activation procedure
- Text is not included (recharge is possible)
- Coverage on Telkomsel network
- Compatible with unlocked eSIM-enabled phones except Pixel phone (with EID numbers)
- Check data usage via myTelkomsel App or dial *363# and choose “cek kuota”
Important Notes
- To ensure a smooth activation, your SIM may be activated one day prior to the activation date, which mean the SIM will have 29 days of service
- Incompatible with Pixel phone – do not purchase this eSIM
- Check network coverage in your intended travel areas; Coverage issues are outside our control and we do not offer refunds
- eSIM not available for purchase for Indonesian citizen
Activation Procedure:
- Purchase the Telkomsel eSIM from our website
- Receive a confirmation email with a Google Form link for your submission
- Submit the following details at least 24 hours before arrival:
- Clear photo of an adult passport photo page (minimum 18 years old; Indonesian passports NOT eligible)
- Clear selfie with your phone showing the IMEI numbers (Dial *#06#)
- Screenshot of your phone’s IMEI numbers (dial *#06#)
- Flight arrival details
- Note: one passport is valid for one eSIM only
- The eSIM QR code will be sent 1-2 days before arrival, after submitting the Google Form
- Scan the QR code and upon arrival in Indonesia, dial *363*369#, then select option 4 “redeem paket”
- Submit details 2-5 days before arrival for pre-activation. Without submission, the eSIM will not be sent
Local Indonesian eSIM Requirements:
- Indonesian Government Policy: Requires tourists to submit personal data (IMEI and Passport) to unlock the mobile phone’s IMEI for use in Indonesia.
- Personal Data: Your data will be submitted to the local provider for activation only. TravelKon does not sell your data, which will be automatically deleted within 60 days. If you prefer not to share personal data, consider our roaming Indonesian physical SIM or eSIM options.
- Eligibility: Indonesian passport holders are not eligible for IMEI unlocking. Consider our roaming options instead.
Troubleshooting Guide
eSIM not working? Don’t stress! Follow this guide to get you up and running.
- Disable VPN and any secondary SIM/eSIM lines (for dual SIM phones)
- Connect to Wi-Fi and disable airplane mode before scanning the eSIM.
- Confirm mobile data is sourced from our SIM (i.e. the correct SIM profile is selected)
- Dial *363*369# and choose no 4 “redeem paket”
- Wait up to 10 minutes for activation to occur
- APN: internet | Username: [blank] | Password: [blank] (Android: select manually)
- Set the network operator to automatic
- Restart your phone and/or turn on and off airplane mode
- Still not working? Chat with us live, we’re here to help!
We are not affiliated with the network provider. Data allowance may change without notice; check our website for updates.
Network Operator(s) List
- Indonesia [Telkomsel]
Easy to use. Set mine up before I left. Turn it on when the plan landed and bam. Off and running. Been so handy having full access like home. Also easy to contact Telkomsel with any questions or help
Travelkon sim card service quick and easy. No issues at all. Customer support quick response. I will use Travelkon service again to purchase my sim card for my next holiday.